Shipping policy

At Love Lounge Australia, we pride ourselves on fast and reliable delivery. All lounges are shipped same business day from Melbourne, Australia using StarTrack Express or Australia Post (for orders placed before 12pm AEST.)

1. Dispatch Times

  • Orders placed before 12pm AEST are dispatched same business day.

  • Orders placed after the cut-off will be shipped the next business day.

  • You will receive tracking details via email once your lounge has been shipped.

2. Delivery Times

  • Metro VIC: 2–4 business days

  • Metro NSW, SA, QLD: 3–7 business days

  • Regional & Rural Areas: 5–10 business days

  • WA, NT, TAS: 5–10 business days

Delivery times are estimates and may vary due to freight delays, remote locations, or peak shipping periods.

3. Shipping Costs

Shipping fees are displayed at checkout once you enter your delivery address.

4. Delivery Conditions

  • Access: It is your responsibility to ensure our delivery team has safe and adequate access to the property. If access is restricted (e.g. narrow staircases, doorways, or elevators), alternative delivery arrangements or redelivery fees may apply.

  • Signature on Delivery: All lounge deliveries require a signature. If you are unavailable, StarTrack may leave a calling card for redelivery or collection.

  • Redelivery Fees: If delivery cannot be completed due to incorrect address or lack of access, redelivery charges will apply.

5. Order Tracking

  • Once dispatched, you will receive a StarTrack tracking number.

  • You can track your order at: https://startrack.com.au/track/search

6. Contact Us

If you have questions about delivery times, shipping costs, or access requirements, please contact us:

📧 info@lovelounge.com.au