Privacy Policy

Love Lounge Australia values the privacy of our customers. This Privacy Policy explains how we collect, use, store and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

Information We Collect

When you place an order or contact us, we may collect personal information including your name, email address, delivery address, phone number and payment details. We also collect information about how you interact with our website.

How We Use Your Information

  • To process and fulfil your orders
  • To communicate with you about your order, shipping and delivery
  • To respond to your customer service enquiries
  • To send you marketing communications where you have opted in to receive them
  • To improve our website and shopping experience

Sharing Your Information

We do not sell your personal information. We may share it with trusted third-party service providers who assist in operating our website and fulfilling orders — including our freight carrier (StarTrack) and payment processors. These providers are required to keep your information secure and use it only for the purpose it was shared.

Our Store Platform

Our store is powered by Shopify. For information on how Shopify handles your data, please see Shopify’s Privacy Policy.

Data Security

We take reasonable steps to protect your personal information from unauthorised access, loss or misuse. Payment transactions are processed securely and we do not store full card details.

Cookies

Our website uses cookies to improve your browsing experience and help us understand site usage. You can manage cookie preferences through your browser settings.

Your Rights

You have the right to request access to, correction of, or deletion of your personal information. To make a request or raise a privacy concern, please email info@lovelounge.com.au.

Updates

We may update this policy from time to time. Any changes will be published on this page.

Contact

For privacy-related enquiries: info@lovelounge.com.au

Last updated: June 2026