Refund policy

Thank you for shopping with us. We want you to love your new lounge, and we aim to make your experience smooth and transparent. Please read our policy carefully before purchasing.

1. Change of Mind Returns

• Because lounges are large, made-to-order, or bulky items, we do not accept returns or offer refunds for change of mind, incorrect size, colour, or style selection.

• Please double-check measurements, access points (doorways, hallways, stairs), and product details before placing your order.

2. Damaged or Faulty Items

• If your lounge arrives damaged, faulty, or not as described, you are entitled to a repair, replacement, or refund in line with the Australian Consumer Law.

• You must notify us within 7 days of delivery with photos and a description of the issue.

• We will arrange inspection and collection if required.

3. Warranty

• All lounges come with a 12 month structural warranty (frames and internal support) and a 12 month warranty on fabrics, leathers, and stitching (unless otherwise stated).

• The warranty does not cover:

  • Normal wear and tear

  • Damage from misuse, neglect, or improper care

  • Fading, pilling, or damage caused by exposure to direct sunlight or household chemicals

4. Delivery & Access

• It is the customer’s responsibility to ensure the lounge will fit into the intended space and through access points.

• If delivery is unsuccessful due to access restrictions, redelivery or return fees may apply.

5. Refund Method

• Approved refunds will be processed back to your original payment method within 5–10 business days.

• Delivery fees are non-refundable.

6. How to Lodge a Return or Warranty Claim

Please contact us at:

info@lovelounge.com.au

Include:

• Order number

• Photos of the issue (if applicable)

• A brief description of the problem

Our team will respond within 2 business days.

7. Your Rights

Nothing in this policy excludes or limits your rights under the Australian Consumer Law.